Product Updates

Product Update: Coaching Lab, SMS Steps, LinkedIn Steps and More

Apr 28, 2026
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mins read
Product Update: Coaching Lab, SMS Steps, LinkedIn Steps and More

We’re back with another month of Nooks News! We have some great new features this month:

  • Coaching Lab
  • SMS Steps
  • LinkedIn Steps

AI Assistant

Your AI teammate for account research.

Reps are spending more time researching accounts than actually selling, piecing together data from multiple tools before every call.

Hand the AI Assistant an account and it comes back with a plan, ready to add to sequence.

Coaching Lab

Turn performance data into coaching insights.

Managers are drowning in dashboards and spreadsheets, with no clear way to see which reps need help on what.

Coaching Lab surfaces rep-level trends, call highlights, and objection patterns in one place – so managers can coach with real examples and track impact over time.

SMS Steps

Strengthen your sequences with SMS.

Prospects are bombarded with traditional outreach, making it harder to break through on calls and emails alone.

Now you can include text messaging in your sequences, providing a lightweight option to get responses faster.

LinkedIn Steps

Automate LinkedIn like the rest of your outbound.

Reps are managing LinkedIn outreach in a separate tab, breaking their workflow and letting touchpoints slip through the cracks.

Automate connection requests and messages, branch sequences with conditional logic, and report on acceptance rates, replies, and rep activity alongside the rest of your outbound.

Lusha API Integration

Directly connect Lusha via API, so existing Lusha customers get compliant, global coverage right where reps work.

Wiza API Integration

Directly connect Wiza via API, so existing Wiza customers get accurate mobile and email data right where reps work.

ContactOut, Smarte, and QuickEnrich Data Enrichment

Three new 1-credit mobile enrichment providers are now live in Nooks, giving reps more accuracy and coverage right where they dial.

Role-Based Access Control

Admins can configure granular permissions by role, controlling who can view, edit, or create sequences, templates, and automations.

Call Logging Webhooks

Nooks can now push raw call data directly to your downstream systems – no first-party integration required.

Live Battlecards Everywhere

Unlock live battlecards, even when prospect audio recording is disabled.

Adaptive Dialing

Automatically choose how many lines to dial from to maximize coverage while staying within safe limits.